TERMS + BOOKING

1 Week Advance Booking required when booking packages as we book our make-up/hair stylists for you or your group.

Client can shoose between 50% or 75% deposit  or Full payment due for booking | Balance on day of shoot 

TERMS OF ENGAGEMENT 

  • Clients should be ready with clothing and hair (if they are doing their own).
  • We are not responsible if your images do not reflect your brand | media | promotional goals if you are not prepared with the right styling (clothing) and/or make-up and hair if making your own arrangements (see below).
  • You can book our image/clothing stylist for 1 hour as a styling shopping coach through us or directly (see below) or a 1 hour styling design team meeting with kenton studios. Click here for rates.
  • 50% of total cost is non-refunable if there is a cancellation within 24 hours
  • 72 hour notice for rescheduling required to avoid cancellation fee
  • Payment options: MC or Visa using secured payment link or company cheque or cash
  • $35 fee for returned cheques or insufficient funds

AGREEMENT FORM | EXTRA FEES APPLY TO:

  • An agreement form will be given if client makes their own hair and make-up arrangements only in cases of group head shots as make-up is required for our standard services.
  • An agreement form is required in cases where client arrives with blotchy or dark areas around eyes and/or make-up artist needs to correct a skin condition, sun burn or a bruised/aged area, hair damage
  • Additional $60/hour fee is applied if further retouching requiered for cases such as re-shaping facial structure, smile, jaw line, or body work
  • An agreement form is required for such services
A $75 delay fee | rescheduling fee will be added
  • if client comes to session unprepared with make-up and needs to be sent to get an emergency make-up session at a mall kiosk
  • if client arrives without proper clothing options and needs to return home or to a mall get get proper clothing

To avoid extra fees, we allow clients to submit photos of themselves to see if they require our make-up services or suggest an alternative plan.   Please see our styling page if you want to book one of our clothing and image stylists.

LARGE GROUP BOOKING TERMS

  • Clients bookings as a group need to follow the terms of agreement and be prepared for the shoot.
  • As per the group contract, we are not responsible for clients who come to shoot unprepared without make-up and hair arrangements.
  • Group sessions with make-up touch ups requires clients to have foundation and basic make-up ready. Hair arrangements must be done before hand.
  • If client need to reschedule, the group rate no longer applies.
  • If one of the group clients causes a delay in the group session, a $50 will be charged to the client.
  • If the client requires our artist to do full make-up and hair on demand,  an additional full rate per session requirement will be charged.  (E.G. Corporate Hair+ Make-up is $105 for female and $75 for male)
  • Corporate shoots:  Clients should book a 2 person or specific team shoot separately than a large group shoot.   If you require 2 person or multiple person “team” shot for branding, visit our corporate services page here.

RESHOOTING POLICY

  • In cases where a re-shoot is required, the client is responsible for hair and make-up cost for any re-shooting session.
  • 100% of rate of additional shoot is the client’s responsibility if clients did not follow our terms or engagement, read the HOW TO PREPARE manual, and/or arrive to the first booking unprepared.
  • kenton studios guarantees a re-shoot if all terms of engagement is followed and if client is not satisfied with their set of proofs
  • Due to the nature of digital media and photography and the fact that photographs and media, once sent, cannot be returned, KENTON STUDIOS | KENTON MEDIA PRODUCTIONS has a strict no refund policy.

RETURN POLICY

  • Our goal at kenton studios | kenton media productions is your complete satisfaction with your investment.

    In the case of camera and other production gear failure, inclement weather, or any other unforeseen incident that prevents us from shooting on a scheduled date with a client.   A client will get a full refund if applicable. No refund with be given under any circumstances if you client fails to attend the activity on the day and at the time listed, when booking was made.   

  • 50% of total cost is non-refunable if there is a cancellation within 24 hours
  • 72 hour notice for rescheduling required to avoid cancellation fee for headshot bookings only.
  • For full scale productions, a 2 weeks notice is necessary.